Data Recovery Application Form

Data Recovery Service Terms (Link)

Please complete the following form when requesting data recovery services..

Please ensure you have paid the Data Recovery Diagnostic Fee (Link) – this fee is deductible on the final bill but non-refundable if you do not wish to proceed.

Important Information Regarding Your Data Recovery

1. Handling of External Drive Casings To access the internal components of external hard drives and USB sticks, we must remove their outer plastic casing or caddy. This process often requires breaking the plastic clips holding the housing together, which can cause permanent cosmetic damage to the case. Please be assured that this is a standard industry practice and does not harm the internal drive or your data.

As these damaged housings are typically disposed of, please remove the casing yourself before submitting the drive if you wish to keep it.

2. The Nature of Data Recovery Please note that data recovery is not a drive repair service; a failed drive cannot be fixed for future use. The recovery process is a delicate, one-time procedure. The first attempt is critical, as a failing drive deteriorates with each use, and subsequent attempts can render the data permanently unrecoverable.

3. Warning: Prior Recovery Attempts The chance of a successful recovery is significantly reduced if:

  • The drive has been opened outside of a certified cleanroom environment or by anyone without specialist data recovery experience (most general IT companies are not equipped for this).
  • Software-based recovery tools have been used on the drive. These programs cause excessive stress on an already failing device, often leading to rapid and irreversible further damage.

4. Service & Pricing The cost of recovery is determined by several factors, including the drive’s capacity, the extent of the damage, and the difficulty in sourcing replacement components. For physically damaged drives, the complexity of the repair dictates the price, not the number of files; recovering one file often costs the same as recovering 200,000.

Exception: Drives containing more than 500,000 files may incur an additional fee due to the extensive time required for data transfer. Please notify us if you believe this applies to your drive. If this is only discovered during the recovery, this fee will be added to the final invoice.

5. Data Privacy and Security Your data is kept secure and confidential at all times. Once you receive your recovered data, it is permanently deleted from our servers within 48 hours. Therefore, please ensure you immediately create a new backup of the recovered data. It is crucial to remember that all hard drives can fail, regardless of their age. We comply with the highest security standards and practices.

6. Communication and Updates We provide updates throughout the recovery process primarily via WhatsApp. If you have not heard from us within a few working days, please call to ensure we have your correct contact details.

7. Invoicing Once this form is completed, an invoice will be emailed to you within one working day. Please check both your inbox and spam/junk folder for this email.

Tick if you have read the information above, terms of service and understand the risks with any data recovery.*

Once you have submitted this form, it is important that you notify us to enable processing of the application.