Our terms and conditions of service are now held in the IT Pro Expert client portal, where you can read them in full and sign them online.
Read and sign your service terms
These Terms govern the services provided by IT Pro Expert to you (the Client). Placing an order for goods or services constitutes a binding agreement and your acceptance of them. The current version, along with any agreements specific to your account, is on the agreements page in the portal.
Order acceptance and payment — pre-payment, invoicing, late payment, title of goods, quotations, cancellations and returns.
Your obligations — the security and GDPR good practice we ask of you, third-party account security, and keeping us informed of new staff and devices.
Service delivery and scope — appointments, support priorities and response times, and what standard contracts include and exclude.
Data backup and recovery — where responsibility for backups sits, and the risks inherent in recovering data from a failed drive.
Warranty and liability — our 30-day service warranty, manufacturer cover on parts, and the limits of our liability, including cyber-attacks and third-party platforms.
Confidentiality, term and termination — mutual confidentiality, month-to-month contracts, notice periods, and the law of England and Wales.
We reserve the right to modify these Terms at any time, and will give clients at least thirty (30) days' notice of any material changes by email. If anything in the agreement is unclear, or you would like a copy for your records, contact us.